Return Policy

Return & Refund Policy

Effective Date: October 30, 2025

At My Store, your satisfaction means everything to us. If your purchase doesn’t quite meet expectations, our hassle-free return process makes it easy to set things right.

Return Period

You may return most items within 30 days of delivery for a full refund or exchange.

Eligibility Requirements

To qualify for a return, your items should:

  • Be unused and in their original condition

  • Include all original packaging and tags

  • Be free from any wear, stains, or odors

  • Contain all included parts and accessories

Items Not Eligible for Return

Some items cannot be returned, including:

  • Personalized or made-to-order items

  • Perishable or consumable goods

  • Digital products or downloads

  • Gift cards

  • Products marked as final sale

How to Start a Return

  1. Contact Us: Reach out to support@heritstamp.com to request a return.

  2. Get Approved: Our team will issue a Return Authorization Number (RAN) with detailed instructions.

  3. Prepare Your Package: Securely pack your items and include the RAN.

  4. Ship It Back: Use the prepaid return label if eligible.

Return Shipping Costs

  • Returns due to defective items or shipping errors are free of charge.

  • For other returns, shipping fees may apply.

  • Please use a trackable shipping service to ensure safe delivery.

  • Unless otherwise noted, customers are responsible for return postage.

Refund Timeline

  • Refunds are typically processed within 5–7 business days after we receive your return.

  • Funds will be issued to your original payment method.

  • Shipping charges are non-refundable unless the return results from our mistake.

  • You’ll receive an email confirmation once your refund is complete.

Exchanges

Need a different size or color? No problem — we’re happy to arrange an exchange depending on stock availability. Just get in touch with us.

Damaged or Defective Products

If your order arrives damaged or flawed:

  • Contact us right away and include photos of the issue.

  • We’ll send you a prepaid return label.

  • You can choose a replacement or full refund.

International Returns

For international orders:

  • Customers are responsible for return shipping and any customs duties.

  • Please contact us before sending your return to ensure proper handling.

Need Help?

We’re always happy to assist with any return or refund questions.
📧 Email: support@heritstamp.com